Cancelation Policy:
You may cancel at any time, up to three days prior to your event with no financial obligation or cancelation fee. However, if you choose to cancel less than three days prior to your event, we will retain a $25.00 processing fee or 10% of the order total, whichever is greater.
Weather Cancelation Policy:
You may cancel your rental on the day of your event due to legitimately bad weather, not the promise of bad weather later in the day. Please make this decision on the day of the event since the weather in Colorado is unpredictable. Past experience has shown that customers who cancel due to weather before the day of the event call back to re-book the event when they discover the weather is much nicer than the weatherman predicted. Weather cancelations must be called in by 9 a.m. the same day of the rental. If your event starts prior to 8:30 a.m. you may leave a message on our office voicemail the morning of to cancel or call the emergency number provided on our outgoing message. All weather cancelations related to legitimately bad weather (made by 9 a.m.) receive a 100% refund. Weather cancelations cannot occur due to the promise of bad weather later in the day. However, if you cancel when our driver arrives to setup the equipment, a $50.00 trip fee will be assessed for a service call to your location. Once your inflatable is set up for your event and the driver has left, you are fully responsible for the entire fee, regardless of any weather changes thereafter.
