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F.A.Q.

What are your daily rates?

Our rates vary depending on what city you live in. Big Air Jumpers covers the whole Front Range and prices vary depending on how far we have to travel. We would prefer to discuss rates with you on the phone as our 4 full time reservations specialist want to make sure you are getting the right equipment for your event.

Do you deliver and set up?

ABSOLUTELY! Big Air Jumpers courteous drivers will deliver and set up each Big Air Jumper and insure that it is clean and in good working condition will before your party starts and the driver will come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15 – 20 minutes. This service is included in your rental cost (as long as you are in our regular delivery area).

Are you insured?

Big Air Jumpers has the best policy in the nation with a one million dollar policy and a two million dollar aggregate. This policy makes Big Air Jumpers a preferred vendor for all the parks that require insurance certificates. Not only does Big Air Jumpers have the liability policy, we also carry WORKMANS COMP insurance. Most rental companies do not carry workman’s comp insurance. If an injury occurs on your property, even a pulled muscle from lifting these units, you are responsible if the company does not have workman’s comp insurance. Big Air Jumpers leads the industry with safety and insurance!

How long do you get the Big Air Jumper rental for?

Big Air Jumpers backyard party rentals are for a FULL DAY RENTAL. We consider a full day up to 6 hours of use. Setup and teardown times are scheduled in addition to the 6 hours. Latest pickup times coordinate with sunset and vary by the time of year. You may purchase an OVERNIGHT RENTAL and have it till the next morning if your event is going later than our latest pickup time.

What kind of power is required?

A standard 110v (20 amp) household outlet works just perfect. We will supply the cord, and we ask that nothing else be plugged into the circuit we are utilizing. Placement of the inflatables should be no more than 100 feet from that outlet. If you would like to set up a bouncer at a park or other place without an electrical outlet within 100 feet, let us know and we can arrange to use a generator for an additional charge. Big Air Jumpers does allow customers to provide their own generators for inflatable use, but cannot guarantee your generator will power our equipment. No refunds are issued if power is not available to us at setup.

What kind of surface can the Big Air Jumper be placed on?

The safest surface is a level grassy area. However, we can setup on concrete, carpet, sand, tile, dirt or even small pea gravel areas. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event. After placing an order, you will receive our Site Preparation Document that will assist you in preparing you for our arrival.

How much space do I need for a Big Air Jumper?

You should have an area that is five feet larger than the Big Air Jumper. If you unit is 15 X 14, you should have 20 X 19. This extra space will help in adding a safety buffer. Also take note of the height of the Big Air Jumper. If you have tree limbs or overhead phone lines, make sure they are above the Big Air Jumper. If you need to know exact measurements, click on the unit and the measurements are provided for you in LxWxH.

How many children can play in a Big Air Jumper at one time?

Some Big Air Jumpers can safely handle more participants than others. The rental agreement and rules for operation will be provided to you by your certified Big Air Jumper installer and will state the number of users allowed on the equipment you rent. We welcome your call to allow us to provide you with any information that will help make your event both safe and memorable.

Are Big Air Jumpers clean?

YES! All Big Air Jumpers are clean. Big Air Jumpers inflatables are cleaned and sanitized before every use. We are committed to making sure that your children are playing in a clean, safe and healthy environment.

Are Big Air Jumpers safe?

Yes! All Big Air Jumpers are constructed to be as safe as possible. We only buy from the top manufactures in the industry and Big Air Jumpers certified installers are always keeping safety in mind. Be aware of rental companies that are also repair companies. The problem is that they spend less money on commercial units and the units are shipped from the factory sub-standard. You can be assured that Big Air Jumpers spends the most money on it’s rental fleet and thus we have very little repairs at all.

Are reservations necessary?

Yes! During our peak season April – October, we suggest you call us at least 2-3 weeks in advance for a bouncer or as much as 3 months for a large event such as a school or church event. The earlier your book, the greater your selection. We can also accommodate last minute bookings (in most cases), but we may only have a small selection to choose from.

How do I reserve my Big Air Jumper?

Simple! Once you have chosen your Big Air Jumper, you can call us at the following phone numbers: Denver Metro Area 720-493-9325, Colorado Springs Metro Area 719-597-7801 or Northern Colorado Metro Area at 970-330-3433.

What methods of payment do you take?

Backyard parties must be paid in full 3 days prior to your event date with a credit card. We accept Visa, Mastercard, Discover, and American Express. Businesses, churches, schools, and other similar customers also have the option of having a check ready for the driver at delivery (prior to setup). We DO NOT accept personal checks, money orders, or cash at delivery.

Can I have my party at a park?

Yes! Big Air Jumpers are great for parks. Some cities require that you have reservations and permits in order to have a Big Air Jumper at the park. Also, most cities will require that they be named as additionally insured on our insurance policy. There is no charge for this, however, we do need 48 hours notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator (subject to availability) for an additional charge. See our parks page to verify your city in which you want to have your inflatable.

What if I have to cancel?

No problem. Call us 72 hours prior to your event and there is no charge to you. If you call within the 72 hour period prior to your event, we do charge a cancellation fee of $25.00 or 10% of your reservation cost, whichever is greater. If you wait until your driver arrives for setup to cancel, there is an additional $25.00 trip fee for the driver on top of the cancellation fee. There is no fee for rescheduling your event (prior to your driver's arrival).

Can I cancel due to weather?

Yes you can. We give you the option to cancel due to bad weather on the day of your event prior to 9am, OR prior to your driver's arrival, whichever comes first, with no financial obligation. Please take into consideration that sometimes the rain stops later in the day and we experience lots of call backs to get put back on the schedule. More often than not we are not able to accommodate this type of scenario. Remember that cancellations due to forecasted bad weather will still be charged our normal cancellation fees. We live in Colorado!!!

Don't Leave Things Up In The Air!

If you have questions please let us know. We'll help with anything you need answers to. Simply fill out the form to the right and send it off to us. We'll get back to you right away.

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Why Choose Big Air Jumpers?

  • Clean & Inspected Units Before Every Rental
  • Largest Selection of Quality Units in Colorado
  • Full Service, On-Time Professional Staff
  • Fully Licensed & Insured
  • Event Safety is Our Top Priority, ROAR Certified
  • Colorado Family Owned & Operated for Over 15 Years