Thank you for booking your event with Big Air Jumpers where safety is our number one priority! Big Air Jumpers’ professional staff and drivers work for you. Our goal is to ensure your event is both safe and fun for you and your guests. Please review the following checklist for valuable information.
Credit card payments are processed TWO days prior to your event .
What to do before we arrive:
• Please make sure that there is adequate clearance to bring the equipment in.
• Please bring to our attention narrow gates, narrow doorways, large or overhanging trees etc.
• Please ensure that the setup area is easily accessible via dolly (no hills, stairs, or other major obstacles in our path).
• Pick a location free from overhead electrical power or telephone lines.
• Location should be free from trees that could damage or stain the inflatable.
• Setup area must have a 5-foot clearance around and above the inflatable perimeter.
• If you have already booked your event please call and notify us of any obstacle(s). We will discuss the issues and help decide if the setup area will work for our setup (additional fees may apply for difficult setups). Please be aware you may need to choose a new setup area if the obstacles are too difficult to overcome.
FAILURE TO NOTIFY THE OFFICE OF SETUP AREA OBSTACLES OR ISSUES PRIOR TO DELIVERY MAY RESULT IN AN INABILITY TO SETUP. NO REFUNDS WILL BE GIVEN IN THIS CASE.
• Ensure there are no underground irrigation pipes or other utilities that the property owner has installed. If you are unsure please contact all local utility companies by calling and have all underground utility lines, cables, and wires, properly marked so accidental contact does not occur. The following site may help - http://call811.com/ Remember our stakes are 18 – 24 inches long.
We do not assume responsibility for punctured sprinkler lines.
• Sprinklers must be turned off at least 8 hours before the equipment is set up.
• Make sure that there is sufficient electricity within 100’ of where you would like us to setup the inflatable.
• The surface we place equipment on must be free of animal waste, debris, and rocks.
• Do we need to provide a tarp for setup? Are you aware of any hazards that could rip, rupture or scrape against the vinyl?
• Silly String must not be used on or near Big Air Jumpers inflatables. Additional cost for Silly String cleanup WILL be charged.
• Is the site prone to strong or gusty winds? Unit must be shut down if winds exceed 15 miles per hour.
Cancellation Policy:
You may cancel at any time, up to 48 HOURS prior to your delivery with no financial obligation. If you cancel less than 48 hours prior to your delivery,we will retain $50.00 or 10% of the order total, whichever is greater, as a cancellation fee.
NO REFUNDS FOR CANCELLATION ON THE DAY OF DELIVERY!
ROAR (Responsible Operators of Amusement Rentals) Certified:
ROAR members adhere to self-imposed, generally accepted amusement rental industry standards of safety, as well as State imposed regulations, to ensure the highest level of guest safety. ROAR members have developed a culture of safety in their operations through professional safety guidelines and training of operators to assist all amusement rental industry operators.
"ROAR will help guide the industry, including owners, operators, and manufacturers, toward a "culture of safety" and increased self-regulation."
ROAR has developed an amusement employee-training program in an effort to standardize operations and ensure the highest levels of safety for the general public. Additionally, ROAR recommends an independent third-party to audit its members and oversee strict compliance to its rules.