Thank you for booking your event with Big Air Jumpers where safety is our number one priority! Big Air Jumpers’ professional staff and drivers work for you. Our goal is to ensure your event is both safe and fun for you and your guests. Please review the following checklist for valuable information.
Credit card payments are processed THREE days prior to your event .
What to do before we arrive:
• Please make sure that there is adequate clearance to bring the equipment in.
• Please bring to our attention narrow gates, narrow doorways, large or overhanging trees etc.
• Please ensure that the setup area is easily accessible via dolly (no hills, stairs, or other major obstacles in our path).
• Pick a location free from overhead electrical power or telephone lines.
• Location should be free from trees that could damage or stain the inflatable.
• Setup area must have a 5-foot clearance around and above the inflatable perimeter.
• If you have already booked your event please call and notify us of any obstacle(s). We will discuss the issues and help decide if the setup area will work for our setup (additional fees may apply for difficult setups). Please be aware you may need to choose a new setup area if the obstacles are too difficult to overcome.
FAILURE TO NOTIFY THE OFFICE OF SETUP AREA OBSTACLES OR ISSUES PRIOR TO DELIVERY MAY RESULT IN AN INABILITY TO SETUP. NO REFUNDS WILL BE GIVEN IN THIS CASE.
• Ensure there are no underground irrigation pipes or other utilities that the property owner has installed. If you are unsure please contact all local utility companies by calling and have all underground utility lines, cables, and wires, properly marked so accidental contact does not occur. The following site may help - http://call811.com/ Remember our stakes are 18 – 24 inches long.
We do not assume responsibility for punctured sprinkler lines.
• Sprinklers must be turned off at least 8 hours before the equipment is set up.
• Make sure that there is sufficient electricity within 100’ of where you would like us to setup the inflatable.
• The surface we place equipment on must be free of animal waste, debris, and rocks.
• Do we need to provide a tarp for setup? Are you aware of any hazards that could rip, rupture or scrape against the vinyl?
• Silly String must not be used on or near Big Air Jumpers inflatables. Additional cost for Silly String cleanup WILL be charged.
• Is the site prone to strong or gusty winds? Unit must be shut down if winds exceed 15 miles per hour.
Cancellation Policy:
You may cancel at any time, up to THREE days prior to your event with no financial obligation or cancellation fee. However, if you choose to cancel less than three days prior to your event, we will retain a $25.00 processing fee or 10% of the order total, whichever is greater.
NO REFUNDS WILL BE GIVEN FOR CANCELLATIONS MADE AT DELIVERY, UNLESS OUR DRIVER DETERMINES THAT WEATHER CONDITIONS ARE UNSAFE. PLEASE BE SURE TO CALL YOUR CANCELLATIONS IN TO THE OFFICE AS SOON AS POSSIBLE.
Weather Cancellation Policy (All orders):
You may cancel your rental on the day of your event due to legitimately bad weather, not the promise of bad weather later in the day. Please make this decision on the day of the event since the weather in Colorado is unpredictable. Past experience has shown that customers who cancel due to weather before the day of the event call back to re-book the event when they discover the weather is much nicer than the weatherman predicted. Weather cancellations must be called in to the office by 9 a.m. (or prior to your driver’s arrival, whichever is earlier) the same day of the rental. If your event starts prior to 8:30 a.m. you MUST leave a message on our office voicemail the morning of to cancel AND call the emergency number provided on our outgoing message. All weather cancellations related to legitimately bad weather (made by 9 a.m. or prior to your driver’s arrival time whichever comes first) receive a 100% refund. Weather cancellations due to a promise of bad weather later in the day will be assessed the appropriate cancellation fees as discussed above.
NO REFUNDS ARE GIVEN FOR A CHANGE IN WEATHER AFTER SETUP HAS OCCURED. IF YOU CHOOSE TO HAVE US SETUP, YOU ARE RESPONSIBLE FOR THE ENTIRE RENTAL COST REGARDLESS OF USE.
COVID-19 POLICIES & PROCEDURES:
Big Air Jumpers has had the benefit of working with our customers over the last two years to find creative solutions to keep the fun as an option for many events! Our friendly event specialists are more than happy to help with suggestions for units that work well with social distancing efforts and we highly recommend hand sanitizing stations at each unit for any group gatherings (not provided). The safety of our customers and staff has always been a top priority, and as such Big Air Jumpers has does not charge fees for COVID related cancellations! Below are just some of the changes we have made to better serve our community during the COVID-19 Pandemic:
• We started by upping our already stringent cleaning procedures ensuring every unit is cleaned and sanitized after each rental (before storing in our warehouse for the next rental). Starting with a wipe down of all surfaces using non-toxic cleaners and finishing with a spray down using only disinfectant sprays approved to kill the COVID-19 virus on contact!
• Equipment rentals have been limited to once per week to make sure the unit comes into contact with far less people, and to allow our team ample time for our cleaning thorough cleaning processes.
• We have just rolled out our new E-Sign process for all reservations (we only require a couple of initials at delivery now) to allow for better social distancing during deliveries.
These are just some of the ways we are working to do our part! Please feel free to contact our office with any questions or concerns, we are always happy to help!
ROAR (Responsible Operators of Amusement Rentals) Certified:
ROAR members adhere to self-imposed, generally accepted amusement rental industry standards of safety, as well as State imposed regulations, to ensure the highest level of guest safety. ROAR members have developed a culture of safety in their operations through professional safety guidelines and training of operators to assist all amusement rental industry operators.
"ROAR will help guide the industry, including owners, operators, and manufacturers, toward a "culture of safety" and increased self-regulation."
ROAR has developed an amusement employee-training program in an effort to standardize operations and ensure the highest levels of safety for the general public. Additionally, ROAR recommends an independent third-party to audit its members and oversee strict compliance to its rules.
